Client satisfaction with Indian lawyers

Client satisfaction is the benchmark of a good law firm. By satisfying clients ensures firms retain clients, bring in more work and attract new clients.


The 2017 RSG India Report received over 400 client scorecards from some of the most significant Indian and multinational purchasers of legal advice, sharing their opinion with us on the top 40 Indian law firms. Client satisfaction reports show how satisfied clients are with the value provided to them under service, expertise, commercial and modernity value indicators. Retention of clients has been highlighted to us as a particular issue in the market following the Amarchand split.


This information is particularly valuable to clients, it allows them to benchmark the firms against one another. In the benchmarking section, each of the 12 indicators are set out and allows clients to look at how each firm performs against one another and the market average.


For Indian law firms, the results allows them to see how their competitors are performing. Where clients are satisfied and dissatisfied with the value they are providing them to identify and improve their performance. For firms that have not ranked, this enables you to find out what clients are looking for and how to use this insight to gain a spot in our rankings.